Alpha Phantom Creations (PTY) Ltd Refund and Returns Policy
Return of Unwanted Goods & Refund:
Unwanted goods can be returned for a full refund given that the customer has made the necessary contact with Alpha Phantom Creations (PTY) LTD within 7 days once the product/s has been received. The product/s must be returned within 10 Business days of receiving your product/s, provided that all returned goods are unopened & undamaged in their original packaging and contain all the original contents. Please note that a 15% handling fee will apply to all unwanted goods where the packaging has been opened and or damaged. Delivery fees will not be refunded, and the cost of returning the goods to Alpha Phantom Creations (PTY) LTD will be the responsibility of the client. All refunds will be processed within 15 business days once the product/s has been returned to Alpha Phantom Creations (PTY) LTD.
Return Policy Criteria:
Product/s purchased from Alpha Phantom Creations (PTY) LTD can only be returned for a full refund for one of the following reasons.
- Direct Marketing cooling-off period, Client may return the product/s within 7 days after receiving the product/s.
- Goods do not meet the specified purpose/s as set out by the customer. Must be returned within 10 business days from date of received.
- The product/s has been damaged during the transport phase from Alpha Phantom Creations (PTY) LTD to the customer’s requested address.
A thorough investigation will be initiated into every return request to determine the eligibility of the request. Any and all damages, alterations or modifications made by the customer to the product/s will void any and all return & refund policy. The Product/s has to be returned in its original form. Upon the return of the product/s it is the customer’s responsibility to have it adequately package as to not get damaged during transport.
Exclusions:
Specific exclusions will be outlined in the quote details, and any works, goods, or agreements not specified or confirmed in writing will fall under these exclusions. Verbal agreements will not be accepted unless they are put in writing and agreed upon by all parties.
Ownership of Goods:
The ownership of goods remains with Alpha Phantom Creations (PTY) LTD until they are paid for in full. If goods are not paid for in full and/or shipped, Alpha Phantom Creations (PTY) LTD reserves the right to re-sell the product/s 2 months after the execution of an order.
Special Requests:
Alpha Phantom Creations (PTY) LTD reserves the sole right to Accept or Deny any special requests made by the client.
Contact Us
If you have any questions about this Cookies Policy, You can contact us:
By email: [email protected]
By visiting this page on our website: https://alphaphantom.co.za/request-a-quote/
By phone number: +27 67 706 5014