Alpha Phantom Creations (PTY) Ltd Privacy Policy
Effective Date: 30 July 2023
This Privacy Policy outlines the privacy practices of Alpha Phantom Creations (PTY) LTD we in compliance with the Protection of Personal Information Act, 2013 (POPI Act) and applies to personal information collected, used, and disclosed. This Policy describes how we collect, protect, and handle the personal information of individuals who interact with our services and visit our website.
Collection of Personal Information
We may collect the following types of personal information:
- Contact Information: When you engage with our services or visit our website, we may collect your name, address, email address, telephone number, and other contact details.
- Account Information: When requesting a refund we may collect you banking details.
- Payment Information: If you make a purchase or engage in a transaction with us, we may collect payment-related information, including billing address, Debit/Credit card details, or other payment details.
- Usage Information: We may collect information about how you interact with our website, such as your IP address, browser type, referring/exit pages, and the pages you visit on our site.
- Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to collect information about your browsing activities on our website. You can manage your cookie preferences through your browser settings.
Use of Personal Information
We may use the collected personal information for the following purposes:
- Providing Services: To provide and improve our services, respond to your inquiries, process transactions, and fulfil your requests.
- Communication: To communicate with you, send you important updates, notifications, and promotional materials, and provide customer support.
- Marketing and Advertising: To personalize and deliver targeted advertisements, promotions, and offers based on your preferences and interests.
- Analytics and Research: To analyse and understand how our website and services are used, monitor, and measure the effectiveness of our marketing campaigns, and conduct research and statistical analysis.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes, and respond to lawful requests, court orders, or government inquiries.
Protection of Personal Information
We take appropriate organizational and technical measures to safeguard personal information and protect it against unauthorized access, disclosure, alteration, or destruction.
Retention of Personal Information
We retain personal information for as long as necessary to fulfil the purposes outlined in this Policy unless a longer retention period is required or permitted by law. When personal information is no longer needed, we securely dispose of it.
Sharing of Personal Information
We may share personal information with:
- Service Providers: We may engage trusted third-party service providers to perform certain services on our behalf, such as payment processing, data analysis, courier services, marketing, and advertising. These service providers have access to personal information to the extent necessary to perform their functions but are prohibited from using it for any other purpose.
- Legal Requirements: We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is necessary to comply with legal obligations, protect our rights, or enforce our policies.
Your Rights and Choices
Subject to the provisions of the POPI Act, you have the right to:
- Access: Request access to the personal information we hold about you and receive a copy of it.
- Correction: Request the correction of any inaccurate or incomplete personal information we have about you.
- Deletion: Request the deletion of your personal information under certain circumstances.
- Objection